Privacy Policy

Who operates the service

TapTray is a restaurant platform used for digital menus, ordering, reservations, guest communication, payments, and restaurant operations.

TapTray operates within the TextWhisper platform environment. For privacy questions or requests, contact [email protected].

What data may be collected

• Account information such as name, email address, phone number, and login-related identifiers.
• Restaurant and merchant account information.
• Guest-provided booking, ordering, or contact details.
• Menu, order, reservation, and operational data entered by restaurants.
• Technical data such as device, browser, session, IP-related logs, and usage events needed for security and service operation.
• Payment-related references or status information needed to complete transactions.

How data is used

• To provide menus, ordering, booking, payment, and restaurant workflow features.
• To authenticate users and maintain secure sessions.
• To route orders, reservations, and operational information to the correct restaurant staff or systems.
• To support customer service, platform administration, fraud prevention, abuse prevention, and service reliability.
• To improve product performance and usability.
• To comply with applicable legal, accounting, payment, and regulatory obligations.

Merchant-controlled data

Restaurants and merchants using TapTray are responsible for the menu content, operational settings, offers, booking terms, and customer-facing information they publish through the service.

Where restaurants use TapTray to collect guest details, reservation details, or order information, TapTray may process that information as part of operating the platform for the merchant.

Payments and third-party services

TapTray may integrate with third-party providers such as payment service providers, mapping and location providers, login providers, cloud infrastructure providers, communication providers, or storage providers.

Examples may include payment providers, Google Maps, Google Places, Google Pay, Google OAuth, Google Drive, and other supporting infrastructure or service providers configured by the merchant or platform.

When third-party services are used, relevant data may be processed as needed to complete the requested function. TapTray does not sell personal data.

Google Maps and Google Earth services are also subject to Google’s additional terms: Google Maps and Earth terms.

Cookies, sessions, and technical operation

• TapTray may use cookies, secure session storage, and similar technical mechanisms to keep users signed in and preserve restaurant, menu, cart, or workflow state.
• These mechanisms are also used to protect against abuse, unauthorized access, and normal service disruption.
• Disabling some technical storage may affect service functionality.

Data retention

TapTray keeps data for as long as reasonably necessary to provide the requested service, maintain operational records, support security and dispute handling, and satisfy legal, accounting, tax, or regulatory requirements.

Retention periods may differ depending on the type of data and the role of the restaurant, guest, or merchant.

Security

TapTray uses reasonable technical and organizational measures to protect service data, including access controls, authentication controls, and operational security practices. No internet-based system can guarantee absolute security, but TapTray aims to limit unauthorized access, misuse, and accidental loss.

Your rights and requests

Depending on applicable law and the role of the user or merchant, a person may have rights related to access, correction, deletion, restriction, or objection regarding personal data.

TapTray may need to verify identity or route some requests through the relevant merchant when the merchant controls the underlying customer relationship.

Changes to this policy

TapTray may update this Privacy Policy from time to time to reflect product, operational, legal, or regulatory changes. The latest published version on the site applies from its publication date.

Contact

For privacy or data-related questions, contact support.